Privacy Policy
This Privacy Policy (“Policy”) describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website, https://www.Seracle.com (“Website”). If you see an undefined term in this Privacy Policy, it has the same definition as in our Terms of Service.
We are committed to protecting Our user’s (“You” or “Your” or “User” as applicable) privacy and the information that You share while using the Platform. We value the trust You place in Us and also intend to provide You with the best quality services (“Services”) on our Platform that is hassle free and seamless. That’s why, We maintain the highest security standards for securing the transactions and Your information.
This privacy policy (“Privacy Policy”) specifies the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with or otherwise handled by the Company. This Privacy Policy does not apply to information that You provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites that You access or use in connection with the Services offered on the Platform.
Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing any material, information or availing any Services through the Platform. By visiting the Platform and setting up/creating an account (“Account”) on the Platform for availing the Services, You accept and agree to be bound by the terms and conditions of this privacy policy (“Privacy Policy”). This Privacy Policy is incorporated into and subject to Our terms of use and shall be read harmoniously and in conjunction with the Terms. All capitalized terms used and not defined in this Privacy Policy shall have the meaning ascribed to them under the Terms. This Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
The Website also uses a payment gateway, and you will be also providing your information, including personal information, to the same when you are making a payment towards the various services and/or subscriptions that you may undertake on the Website. Your private and personal information to such payment gateway shall be governed by its privacy policy which you may access from the payments page.
By visiting our Site, purchasing, accessing or using our Services, you are confirming that you are at least eighteen (18) years old and are agreeing to be bound by the terms of this Privacy Policy and the accompanying Terms of Use. If you do not agree, please do not use or access the Services. Capitalized terms not defined in this Privacy Policy have the meaning ascribed to them in the Terms of Use.
1. INFORMATION WE COLLECT
What Information We Collect; the Purpose of Collection and UseWe collect the following categories of information. Subscribers of our Services (“Subscribers’ ‘) authorize the collection, processing and transfer of such information, and assume contractual responsibility for providing notification to Subscribers customers who are end users of the Services and obtaining all consents as required under applicable laws and regulations.
1.1 Information You Give to Us. Information that is necessary for the use of the Website. We ask for and collect your personal information about you, or in the case of an employee of a client company, then the details of such company (if applicable) when you use the Website. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
1.2 Account Information. When you sign up on the Website, we require certain information such as your first name, last name, and email address. To use certain features of the Website, we may ask you to provide additional information, which may include your address and phone number.
1.3 Payment Information. To use certain features of the Website (such as to make a payment towards the license fee/products and/or services, as and when made available), we may require you to provide certain financial information (like your bank account or credit card information) to facilitate the processing of payments via the payment gateway.
1.4 Communications with Seracle. When you communicate with Seracle or use the Website to communicate with us, we collect information about your communication and any information you choose to provide.
1.5 Information you choose to give us. You may choose to provide us with additional personal information in order to obtain a better user experience when using the Website. This additional information will be processed based on your consent. Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, respond to surveys, post to community forums, participate in promotions, or use other features on the Website (if available and applicable).
1.6 Information provided to the payment gateway. The payment gateway, as and when made available, may require the information as is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use the payment gateway. Such information that is collected will be controlled by and shall be liable to be protected by the payment gateway provider under its terms of service and privacy policy.
1.7 Information We Automatically Collect from Your Use of the Website. When you use the Website, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Website.
1.8 Geo-location Information. When you use certain features of the Website, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. The Website may also collect this information even when you are not using the Website if this connection is enabled through your settings or device permissions.
1.9 Usage Information. We collect information about your interactions with the Website such as the pages or content you view, your searches for a product/service that is provided by Seracle, and other actions on the Website.
1.10 Log Data and Device Information. We automatically collect log data and device information when you access and use the Website, even if you have not created an account with Seracle and/or the Website or logged in. That information includes, among other things: details about how you’ve used the Website (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Website.
1.11 Use of Cookies
The Seracle website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Seracle pages, or register with Seracle site or services, a cookie helps Seracle to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Seracle website, the information you previously provided can be retrieved, so you can easily use the Seracle features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Seracle services or websites you visit.
1.12 Information We Collect from Third Parties. Seracle may collect information, including personal information, which others provide about you when they use the Website or reach the Website through a third party, or obtain information from other sources and combine that with information we collect through the Website. We do not control, supervise or are responsible for how the third parties provide your information process with your data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
1.13 Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third-party service providers and/or partners, and combine it with information we have about you. We may receive information about you and your activities on and off the Website through partnerships, or about your experiences and interactions from our partner ad networks.
2. HOW WE USE INFORMATION WE COLLECT:
2.1 We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Website, create and maintain a trusted and safer environment and comply with our legal obligations and enable you to access and use the Website.
2.2 We may use the information to operate, protect, improve, and optimize the Website and experience, such as by performing analytics and conducting research.Provide customer service. Send you service or support messages, updates, security alerts, and account notifications.
2.3 If you provide us with your contact information, we may process this information: (i) to facilitate your referral invitations (if and when applicable), (ii) send your requests for references (if and when applicable), (iii) for fraud detection and prevention, (iv)to facilitate the use of the license and/or services purchased by you; and (v) for any purpose you authorize at the time of collection.
2.4 Create and Maintain a Trusted and Safer Environment.
2.5 Detects and prevents fraud, spam, abuse, security incidents, and other harmful activity.
2.6 Conduct security investigations and risk assessments.
2.7 Verify or authenticate information or identifications provided by you.
2.8 Conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required.
2.9 to provide you with our platform’s core features;
2.10 to process any transaction or ongoing payments;
2.11 for internal record keeping and administrative purposes;
2.12 to run competitions and/or offer additional benefits to you; and
2.13 to comply with our legal obligations and resolve any disputes that we may have.
2.14 Enforce our Terms of Service and other policies.
2.15 We process this information given our legitimate interest in protecting the Website, measuring the adequate performance of our contract with you, and complying with applicable laws.
2.16 We may use the information shared by you to send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Seracle or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google).
2.17 We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
2.18 Legal bases for processingWe will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
we need to process your data to comply with a legal obligation.
When you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
3. SHARING AND DISCLOSURE:
3.1 With Your Consent. Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third-party application or website to access your registered account or when you participate in promotional and/or other activities conducted by Seracle partners or third parties.
3.2 Disclosures to Public Authorities We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.Compliance with Law. Responding to Legal Requests, Preventing Harm and Protection of our Rights. Seracle may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against Seracle, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, or (v) to protect the rights, property or personal safety of Seracle, its employees, consultants, its affiliates, directors or members of the public at large.
These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person’s vital interests or for the purpose of our or a third party’s legitimate interest in keeping the Website secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage.
Where appropriate, we may notify you about legal requests unless (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Seracle and its Website and/or its Software applications. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that guest about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
4. Disclosure of personal information to third parties
Seracle does not sell, rent or lease its customer lists to third parties. We may disclose personal information to:
1. third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ae67\d networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators. These providers have limited access to your information to perform these tasks on our behalf and are required to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy.
2. our employees, contractors and/or related entities;
3. sponsors or promoters of any competition we run;
4. credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
5. courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
6. third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
7. third parties to collect and process data. they are required to maintain the confidentiality of your information.
8. Social Media Platforms. Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the Website. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. The social media platforms with which we may share your data are not controlled or supervised by Seracle. Therefore, any questions regarding how your social media platform service provider processes your data should be directed to such a provider.
5. International transfers of personal information
The personal information we collect is stored and processed in Amazon web servers (AWS), or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.We provide information about the circumstances in which your Personal Data may be transferred to countries outside India . We and our other group companies have offices in Canada, USA, Thailand and Singapore. To facilitate our operations we may transfer, store, and process your information within those countries or with Service Providers that may be based in Europe, India, Asia Pacific and North America. Laws in these countries may differ from the laws applicable to your Country of Residence. For example, information collected within Canada, may be transferred, stored, and processed in EU, Asia Pacific and North America regions for the purposes described in this Privacy Policy. Where we transfer, store, and process your Personal Data outside of Canada, we endeavor to have appropriate safeguards in place to ensure an adequate level of data protection.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.
6. Service Information: In the course of performing our Services, we collect the following categories of information (collectively, “Service Information”).
6.1 End User Information: End User means (i) Subscribers’ customers who are end users of our Services; and (ii) all customers of Seracle’s other Subscribers who seek to enter into Transactions (as defined below) through the Services. We may collect limited End User information at the direction of our Subscribers. Where we have End User information it is limited to IP addresses and e-mail addresses. Subscribers may, at their discretion, prefer to keep all End User information private consistent with their internal policies. Alternatively, Subscribers may utilize the functionality to collect limited private information (which is only accessible in a Subscriber’s environment). End User information is used to operate, maintain and improve the Services.
6.2 Transaction Information: We collect transaction related information for transactions conducted by End Users through the Services (“Transactions”) but it is anonymized. Transaction information includes price, quantity, and any associated or supporting data related to the trade. Transaction information is used to provide the Services, facilitate the Transactions, provide support, and to operate, maintain and improve the Services.
6.3 Billing Information: We collect billing and payment information which may include a purchase order number, an account number, credit card number, expiration date, billing zip code, bitcoin-related information, instructions for wire transfers and/or ACH transfers (“Billing Information”) from Subscribers (and not End- Users). Billing Information is collected and processed by our third-party payment processor operating as our agent (See, Onward Transfers to Third Parties). Seracle does not directly obtain or process any Billing Information; except in the case of ACH transfers in which case we obtain the Billing Information related to ACH transfers and send (not store) it to our third party bank processors operating as our agent (See, Onward Transfers to Third Parties).
7. OTHER IMPORTANT INFORMATION
7.1 Analyzing your Communications. We may review, scan, or analyze your communications on the Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.Google Maps/Earth. Parts of the Website may use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.
7.2 THIRD-PARTY PARTNERS & INTEGRATIONS. The Website may contain links to third-party websites or services, such as third-party integrations, co-branded services, or third party-branded services (“Third Party Partners”). Seracle doesn’t own or control these Third-Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, Seracle, or both. These Third-Party Partners will have their policies for use, protection and disclosure of personal information. We encourage you to review the privacy policies of the other websites you visit.
8. Your rights and controlling your personal information
8.1 Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 18 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.
8.2 Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
8.3 Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
8.4 Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
8.5 Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
8.6 Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
8.7 Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
8.8 Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
8.9 Erasure: You have the right to request erasure of personal data that we process about you in the following cases:
1. your personal data is no longer necessary for the purpose, for which it was collected or processed;
2. we process your personal data contrary to the law;
3. you have withdrawn your consent, on the basis of which the processing of your personal data was performed, and we have no other authorization (legal grounds) to process this data any further;
4. you raise an objection against the processing of your personal data in case your personal data is being processed for marketing purposes (e.g. sending newsletters);
5. you raise an objection against the processing of your personal data which we process based on our legitimate interest, and if we are unable to prove that our legitimate interest outweighs your right to erasure;
6. there is a statutory reason that requires erasure of this persona data;
7. We process personal data of a child without the consent of parents with such processing.
8.10. Retention of Personal Information
We will retain your personal information in a form that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, or subsequently authorized. We may continue processing your personal information for longer periods, but only for the time and to the extent such processing reasonably serves the purposes of archiving in the public interest, journalism, literature and art, scientific or historical research and statistical analysis, and subject to the protection of this Privacy Policy. After such time periods have expired, we may either delete your personal information or retain it in a form such that it does not identify you personally.
9. External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
10. Changes to this Statement
Seracle reserves the right to change this Privacy Policy from time to time. We will post the revised Privacy Policy on the Website and update the “Last Updated” date at the top of this Privacy Policy or we will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
11. Business Transfer
In the event of a merger, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal information as set forth in this Privacy Policy.
12. Children
USERS UNDER 18 YEARS OF AGE: If you are under the age of 16, you are not permitted to use the Website and Services or to disclose Personal Information. If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this website.
13. DATA PROTECTION AND SECURITY:
13.1 We have implemented security policies, rules, and technical measures to protect and safeguard your personal information within our custody from unauthorized access, improper use or disclosure, unauthorized modification, as well as unlawful or unintended destruction or loss, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. You should keep in mind, We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed
13.2 Seracle secures your personal information from unauthorized access, use, or disclosure. Seracle uses the following methods for this purpose:
1. All data is hosted on Amazon AWS servers.
2. SSL Protocol. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
3. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls.
13.3 If you know or have reason to believe that your credentials as shared with Seracle via the Website have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of the information shared by you with Seracle, please contact us [email protected]
14. Important Notice to All Non-US. Residents
Our servers are located in USA and outside of USA. If you are located outside of USA, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to USA or other jurisdictions. Except in the case of data transfers under the EU-US Privacy Shield, your decision to provide such data to us, or allow us to collect such data through our Site and/or the Services, constitutes your consent to this data transfer.
15. Contact Information
Seracle welcomes your questions or comments regarding this Statement of Privacy. If you believe that Seracle has not adhered to this Statement, please contact Seracle at: [email protected]
16. E-mail Communications
From time to time, Seracle may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Seracle or click on a link therein.If you would like to stop receiving marketing or promotional communications via email from Seracle, you may opt out of such communications by clicking Unsubscribe at the bottom of the email.